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We at Texas Bullion Exchange guarantee your satisfaction. We provide all our customers with a refund, return, and/or exchange policy on everything we sell. This right is limited to five (5) days from the date on which the customer receives their items, and up to thirty (30) days after receipt of items. A 20% restocking fee will apply to all items returned after the five (5) days policy, and before the limit of thirty (30) days. After the thirty (30) day limit, returns are subject to our market loss policy (see below).
The refund, return, and/or exchange policy only applies to customers who notify our Customer Service Department by phone at (855) 344-2646 within five (5) days from the date on which the customer receives their item. The Customer Service Department will require you to fill out the return form and give you instructions on how to return your items to us.
Shipping and handling charges are non-refundable. For returns, you must carefully package the product and are responsible for the cost of return shipping. All returned items must be kept in their original packaging. Texas Bullion Exchange reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. We are not responsible for returned items lost in transit, PLEASE USE A SHIPPING SERVICE WITH TRACKING.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call us directly to discuss the issue. We will always do our best to accommodate you. We do charge a 20% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
All bullion refunds will be subject to our market loss policy and subject to all other guidelines listed below.
When purchasing from Texas Bullion Exchange, once payment has been secured and we have issued an invoice number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Texas Bullion Exchange.
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