Return/Market Loss Policy
87 IH-10 North, Suite 201 | Beaumont, Texas 77707
Toll-Free: (855) 344-2646 | Fax: (409) 434-4154
We guarantee your satisfaction at Texas Bullion Exchange. We provide all our customers with a refund, return and/or exchange policy on everything we sell. This right is limited to five (5) days from the date on which the customer receives their items.
The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (855) 344-2646 within five (5) days from the date on which the customer receives their item. The Customer Service Department will require you to fill out the return form and give you instructions on how to return your items to us.
All bullion refunds will be subject to our market loss policy and subject to all other guidelines listed below.
Shipping and handling charges are non-refundable. For returns, you must carefully package the Product and are responsible for the cost of return shipping. All returned items must be kept in their original packaging. Texas Bullion Exchange reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 20% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.
Market Loss Policy
When purchasing from Texas Bullion Exchange, once payment has been secured and we have issued a invoice number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of Texas Bullion Exchange.