Frequently Asked Questions
General
Q: What's the least amount I can order?
A: There's no minimum order requirement.
Q: How can I set up an account?
A: Easily set up your account here.
Q: Can I return a product?
A: Yes, you can return a product within 30 days of purchase. Please refer to our return policy for more details.
Q: Is there a charge to create an account?
A: No, it's free to create an account.
Q: Why should I open an account?
A: An account ensures a faster checkout process and exclusive email promotions only for registered users.
Q: Can I return items for a full refund?
A: Absolutely. If you're not completely satisfied, return your purchase within 30 days in its original packaging for a refund, excluding special and bullion orders.
Q: Can I track my order?
A: Yes, you can track your order by logging into your account and navigating to the "Order History" section.
Q: Do you buy metals and coins from customers?
A: Yes, we purchase gold, silver, platinum, and coins. Call us at (855) 344-2646 to discuss.
Q: Can I trade in metals or coins towards a purchase?
A: Certainly! Contact us at (855) 344-2646 for details.
Pricing
Q: When are the prices confirmed for my order?
A: Prices are fixed at the time of purchase. For phone orders or larger orders, prices are confirmed once we receive your payment.
Q: How long is the price guaranteed for online transactions?
A: You need to complete payment within 5 business days from ordering. For checks or money orders, we suggest sending them via next day mail immediately.
Payments
Q: Are there discounts for certain payment methods?
A: Yes! Get a 3.85% discount for paying via check, money order, cashier's check, or wire for online store orders. This doesn't apply to credit card payments, phone orders, or some promotions.
Q: How long do you keep orders paid by personal or cashier's check on hold?
A: Normally, it's 10-15 business days from when we receive the check. However, orders with presale items might take longer.
Q: When is the payment deadline?
A: Payment is due within 5 business days from when you placed your order. If paying by check or money order, we advise mailing it the same day you order or speaking with a representative.
Q: Can I pay with a credit card?
A: Yes, but not for online orders over $1,000.00. For larger first-time credit card purchases, please call (855) 344-2646.
Q: Do you accept wire transfers?
A: Absolutely. To lock in your order price, you'll need to provide valid credit card details.
Refunds and Cancellations
Q: What's your return policy?
A: If unsatisfied, return your purchase in its original condition within 30 days for a full refund, excluding special and bullion orders.
Q: How do I cancel bullion or special orders?
A: Contact us at 1.855.344.2646 during business hours and speak to a manager. Voicemail cancellations aren't accepted. Cancellations incur a Market Loss fee and a $30 cancellation charge.
Q: Can you explain the Market Loss Policy?
A: When purchasing bullion, you're entering a binding contract. If you cancel or default, you'll owe any Market Loss and a $30 cancellation fee to Texas Bullion Exchange. The company retains any market gains.
Shipping
Q: When will my order ship?
A: Shipping times vary based on payment method and order contents. Occasionally, high demand might cause delays.
Q: How do you ship my order?
A: Orders are shipped via USPS, FedEx, and UPS, and most will require a delivery signature.
Q: Are shipments insured?
A: All packages are fully insured during transit, except if sent via USPS.
Q: Can I have my order sent to a P.O. Box?
A: On special request, we can send to a P.O. Box. However, without insurance, Texas Bullion Exchange isn't liable for any loss or damage.
