Texas Bullion Exchange Inc. – Return & Refund Policy
Effective Date: 06/16/2025
Texas Bullion Exchange, Inc. is committed to ensuring customer satisfaction. We offer a comprehensive return, refund, and exchange policy on all products we sell, with specific terms that distinguish between bullion (precious metal) products and numismatic/collectible coin products. By completing a purchase with Texas Bullion Exchange, you acknowledge and agree to the following return policy terms.
General Return Eligibility & Process
1. Five (5) Day Initial Return Window: Customers must initiate a return within five (5) calendar days of receiving the product. To be eligible for a return or exchange, you must notify our Customer Service Department by phone at (855) 344-2646 within five days of receipt . Our team will provide a return authorization (RMA) and instructions, including a required return form, for sending the items back. Items returned during this initial 5-day window in original, unworn condition and packaging are eligible for a full refund or exchange (see Bullion vs. Numismatic Exceptions below).
2. Day 6–30 Return Period (Restocking Fee): If more than 5 days have passed since receipt but the item is still within 30 days of delivery, returns may be accepted at our discretion. All authorized returns initiated from day 6 up to day 30 are subject to a twenty percent (20%) restocking fee
. This restocking fee will be deducted from the refund amount. The product must be in its original packaging and in the same condition as delivered. (Note: This extended return privilege generally applies to bullion products; numismatic/collectible coins are not returnable beyond the initial 5-day period – see below.)
3. No Returns After 30 Days – Final Sale: Absolutely no returns, refunds, or exchanges are permitted after thirty (30) calendar days from the date you receive your order . After 30 days, all sales are final, and the return and refund privilege will expire without exception. Texas Bullion Exchange will not process any return or refund requests beyond this 30-day window.
Return Shipping & Condition Requirements: Customers are responsible for proper return packaging and shipping costs. Shipping and handling charges on the original order are non-refundable. When returning an item, please carefully package the product to prevent damage in transit and include all original packaging materials, certificates, and accessories. Use a traceable shipping method with insurance, as Texas Bullion Exchange is not responsible for returns lost or damaged in transit (we strongly recommend using a shipping service with tracking and insurance). Returned items must be in their original, unaltered packaging and in the same condition as delivered. Texas Bullion Exchange reserves the right to reject any return that does not meet these conditions (e.g., evidence of tampering, removal from original holders, or damage).
Exchange Requests: If you request an exchange within the eligible return period, Texas Bullion Exchange may, at its sole discretion, attempt to find an acceptable replacement item. If a suitable replacement is not available, we will issue a refund in accordance with the terms of this policy.
Bullion Products (Precious Metal Bullion Coins & Bars)
Bullion items (such as gold, silver, platinum, and palladium coins, bars, and rounds sold for their metal content) are subject to special return conditions due to market volatility. Bullion orders are excluded from any unconditional 30-day full refund guarantee and have the following terms:
5-Day Return Window: Bullion products follow the general 5-day return notification rule. You must contact us within 5 days of receipt to initiate a return or exchange for bullion items. Returns of bullion within this window will be processed as a refund or exchange, per our general policy (subject to the Market Loss Policy, explained below).
Restocking Fee (Day 6–30): Authorized returns of bullion items between 6 and 30 days from receipt will incur a 20% restocking fee , as noted above. This fee helps cover the costs associated with handling and potential market fluctuations. After 30 days, bullion sales are final (no returns).
Market Loss Policy Applies: All bullion returns and order cancellations are subject to Texas Bullion Exchange’s Market Loss Policy. Once a bullion order’s price is locked in and confirmed, it cannot be canceled outright; it can only be offset by reselling the metal at our current market ask price. If the market price of the metal has dropped since your purchase, any deficit or market loss is the customer’s responsibility. In other words, if you return or cancel a bullion item and the current ask price is lower than your original purchase price, you will be charged for the difference in price (the market loss) plus a cancellation fee of $35.00 (USD). This amount will be deducted from your refund or charged separately as applicable. (If the market price has risen above your purchase price, any market gain remains the property of Texas Bullion Exchange and no credit or payment for that gain will be issued to the customer .) This Market Loss Policy ensures that Texas Bullion Exchange is not adversely affected by market price swings on returned or canceled bullion products. All bullion buyers are bound by this Market Loss Policy when initiating returns or cancellations.
Price Lock-In: For bullion orders, once your payment is secured and an invoice or confirmation number is issued, your price is locked in. At that point, any cancellation or return will invoke the Market Loss Policy as described. We consider all bullion transactions as a binding agreement at the locked-in price .
Please note: Bullion products are treated differently from numismatic products, as precious metal markets can be highly volatile. Bullion values can change rapidly with the market (far more than most collectible coins), so our policy accounts for these fluctuations. Bullion purchases do not come with any price protection, and customers should be aware of market risks when buying precious metals.
Numismatic & Collectible Coin Products
Numismatic and collectible coins (rare coins, graded coins, historic coins, limited editions, or any products sold primarily for collectible or rarity value rather than just metal content) have different return conditions:
5-Day Inspection Period: Texas Bullion Exchange offers a five (5) day inspection period for numismatic and collectible coin purchases. If you are not fully satisfied with a numismatic/collectible coin, you must contact us within five days of receipt to request a return . Returns of collectible coins will only be accepted during this initial 5-day window, provided the items remain in their original packaging, untampered, and in unchanged condition.
No Returns After 5 Days: All numismatic and collectible coin sales beyond the 5-day window are final. After the initial five days from receipt have passed, returns or refunds on numismatic items will NOT be accepted. This strict no-return policy after 5 days is due to the unique nature of collectible coins – their values can be influenced by rarity, condition, and market demand, and they are often purchased as long-term acquisitions. Customers are expected to perform any due diligence or coin inspections promptly upon delivery. Explicitly, no returns or exchanges on numismatic/collectible coins will be permitted after day 5, except in cases of material error on our part or as required by applicable law.
Possible Exceptions (Management Approval): Any exceptional consideration for returning a numismatic item beyond the 5-day period (and in any event not beyond 30 days) would require management approval in writing and may be subject to a substantial fee. In the rare case that a numismatic coin return is approved outside of the 5-day window, Texas Bullion Exchange reserves the right to charge a restocking fee up to 20% or to offer a repurchase of the item at our current buy price (whichever is applicable) rather than a full refund . However, such scenarios are generally avoided; the default policy is that collectible coin purchases are non-returnable after five days.
Long-Term Nature of Collectibles: Customers should understand that purchases of rare and collectible coins are speculative and intended as mid- to long-term holdings. The coin market can be illiquid, and past performance is not a guarantee of future results. Texas Bullion Exchange recommends a holding strategy for numismatic coins rather than short-term resale. As such, we emphasize that clients should only purchase collectible coins if they intend to hold them (generally for 5-10 years or more) and do not expect to return them after a lengthy period. This policy safeguards the integrity and chain of custody of rare coins, ensuring authenticity and condition for all our clients.
Market Loss Policy for Cancellations & Returns
All cancellations or returns are governed by our Market Loss Policy (particularly relevant for bullion transactions). By placing an order with Texas Bullion Exchange, you agree to the following terms of the Market Loss Policy:
Binding Contract on Order Confirmation: When you purchase from Texas Bullion Exchange and we issue a confirmation/invoice, the price is locked in and the transaction is binding. Orders cannot be simply canceled due to market price changes. If you wish to cancel an order (or if you fail to pay for an order) or return items, it will be treated as a buy-back by us at the current market price (an offsetting transaction at our current ask price).
Customer’s Liability for Market Loss: If the market price of the item (precious metal price or coin market value) has decreased relative to your purchase price at the time of cancellation/return, you will be responsible for the difference (“market loss”). This amount represents the loss Texas Bullion Exchange incurs by having to re-market the item at the lower price. You will be charged for this price difference, which will be deducted from any refund owed or billed to you. In addition, a flat cancellation fee of $35.00 (USD) will apply to any canceled or returned order to cover administrative costs . These charges are in addition to any applicable restocking fee.
Market Gains Not Credited to Customer: If the market price has increased since your purchase (i.e., there is a market gain at the time of return or cancellation), Texas Bullion Exchange will retain the benefit of that gain. Any market gain on cancellations or returns shall remain the property of Texas Bullion Exchange. The customer will not receive a credit for market increases – effectively, the order can be canceled without a loss fee in such cases (aside from the standard $35 cancellation fee), but the company keeps any profit due to price movement as per policy.
This Market Loss Policy applies to all products sold by Texas Bullion Exchange; however, it is most pertinent to bullion transactions, which experience frequent price volatility. By mitigating losses from market fluctuations, this policy enables us to offer competitive pricing while managing risk. Please ensure you are committed to your purchase and comfortable with the price at the time of order. Cancellations and returns can result in financial liability for the customer if the market moves against the original purchase price.
(For further details, you may refer to Texas Bullion Exchange’s complete Market Loss Policy documentation.)
Additional Terms and Conditions
Non-Returnable Items: Certain items may be sold on a non-returnable, final sale basis, regardless of the timeframe. This includes any special-order items, customized products, or modified items, which will be identified at the time of sale. Additionally, as stated above, numismatic and collectible coins are non-returnable after 5 days of receipt. Bullion and precious metal products are non-returnable after 30 days (and any return within 30 days is subject to fees and market loss as described). Texas Bullion Exchange will clearly indicate any product that is a final sale or ineligible for return on the invoice or product listing when possible.
Insurance & Liability: Once delivered to the customer, the products are under the customer’s ownership and responsibility. It is the customer’s duty to ensure their valuables. Texas Bullion Exchange is not responsible for loss or damage to products after delivery. For returns, the customer bears the risk of loss until the item is delivered back to Texas Bullion Exchange’s facility. We strongly urge insuring return shipments for the full value and using carriers that provide tracking and delivery confirmation.
Condition of Returned Items: All returned items will be inspected upon receipt. To qualify for a refund, items must be unused, unaltered, and in the same condition as when sold, including all original packaging, certificates (e.g., grading certificates or authenticity papers), and accessories. Coins must not be removed from sealed holders or slabs, and bullion must not be removed from sealed packaging. We will notify you of any return that is rejected due to the condition not meeting requirements, and no refund will be issued for such cases. In the event of a return, the item can be shipped back to the customer at their expense.
Payment of Refunds: Approved refunds (after any applicable fees, market loss charges, and cancellation fees are deducted) will be processed back to the original payment method. Please allow a reasonable processing time (typically 10–15 business days from the time we receive and verify the returned item) for the refund to be completed. For large transactions or bank wire payments, additional time may be required for funds settlement.
Exchange Fulfillment: If an exchange has been approved, shipment of replacement items will occur after we receive and inspect the returned item and after any price adjustments or payments (if the exchange item differs in price) are settled. If a suitable exchange item cannot be obtained within a reasonable time, we will issue a refund instead, as per the policy above.
Fraudulent or Abusive Returns: Returns that show signs of fraud, theft, or material misrepresentation (e.g., attempting to return items not purchased initially from Texas Bullion Exchange, or tampering with products) will be refused and may be reported to law enforcement. We reserve the right to refuse service or ban individuals from future purchases if return abuse is suspected.
Important Disclaimers
Market Risk & No Guarantee of Future Value: All purchases of precious metals and coins from Texas Bullion Exchange are understood to be speculative in nature, with inherent market risks. Precious metals and numismatic coins are not guaranteed to retain their value and may increase or decrease in price over time, depending on market conditions . The value of these items can be volatile, and past performance is not indicative of future results. The customer bears all market risk associated with their purchase. Texas Bullion Exchange makes no promise or guarantee about the future market value of any product.
Not Financial Advice – Consult Your Advisor: Texas Bullion Exchange and its representatives do not act as financial or investment advisors. Any information provided by our company (through our website, brochures, or staff communications) is for general informational purposes only and should not be interpreted as financial, legal, or tax advice. We do not guarantee any financial outcome or profit from purchasing precious metals or coins. Customers are strongly encouraged to conduct their own research and consult with independent financial advisors or investment professionals before making any investment in precious metals or rare coins. You are solely responsible for your investment decisions.
No Buyback Guarantee:
While Texas Bullion Exchange may, as a service to our clients, offer to repurchase certain precious metals or coins, we provide no guarantee of any buyback or liquidity. There is no obligation on Texas Bullion Exchange to buy back items that you have purchased, and we do not promise to repurchase your coins or bullion at the price you paid or at any other price. Any future buyback or offer to purchase from us would be solely at Texas Bullion Exchange’s discretion and would be based on prevailing market conditions and our inventory needs. Customers should not assume that they can liquidate their purchases back to Texas Bullion Exchange at will or at the purchase price. (We do, however, purchase gold, silver, platinum, and coins from the public – please contact us for current buy prices if you are interested in selling, but understand that buy prices will reflect current market value less any applicable margins.)
Purchaser’s Acknowledgment:
By buying from Texas Bullion Exchange, you acknowledge that precious metals and collectible coins are speculative purchases with no guarantees, and you agree that Texas Bullion Exchange has not advised you on the suitability of these products for your financial situation. You affirm that you have read and understood this Return & Refund Policy, including the Market Loss Policy and all associated fees and conditions, and that you agree to abide by these terms. You further confirm that you are purchasing for your own account (or the account you represent) and not as an agent for any undisclosed third party, and that you will hold Texas Bullion Exchange harmless for market fluctuations or any decision to sell or not sell back your items.
Contact Information: If you have questions or need clarification about this Return & Refund Policy, please contact our Customer Service at (855) 344-2646 (Monday–Friday, 8:30 AM – 5:00 PM CST) before making your purchase. We are here to assist you and want to ensure you are fully informed and comfortable with your transaction.
Texas Bullion Exchange, Inc., thanks you for your business. We value your trust and strive to provide transparent policies to ensure a positive experience. Please retain a copy of this policy for your records. It may also be included with your invoice or packaging for reference. All transactions with Texas Bullion Exchange are subject to this Return & Refund Policy, our general Terms & Conditions, and any other applicable agreements.
